New Era • Broadband Services

Check our Coverage Areas to see if you are in an area covered. Remember, we are in a rapid expansion time, and within a few months, we'll cover virtually the entire Meigs County Ohio area that currently does NOT have high speed services. Also, keep an eye out for our bright blue and white yard signs. They'll let you know that we're in your area!

Not necessarily. As we expand, our signal will cover areas in Gallia, Vinton and Athens counties in Ohio, as well as Mason and Jackson counties in WV. Again, check the Coverage Areas for more info. And you can always call our Toll Free number (866) 937-9991 or fill out our online Request Form.

No land line? No problem! Our service does not require a land line and is NOT satellite based, with the frustrations that go with that (if you have satellite, you KNOW what we are talking about!)

If the $199.99 installation fee is too much for a single payment, we'll spread $49.99 out over your first four months service and you can pay it that way.

Absolutely Not! You'll ALWAYS talk to someone in good 'ole Ohio - 24/7!

We have two levels of service, our 1MB and our 3MB plans. If you are eligible for the 3MB service, we'll install the equipment necessary to support that service at the time of your installation. Then, you can switch between plans whenever you wish with a simple phone call. However, if your location only allow us to provide the 1MB service, then upgrading will not be possible. (But between you and me, you're going to be very happy with the 1MB service)

You sure can! But, if you wish, we can provide you a crisp, clean yourname@mynewera.net account, powered by Gmail. All the benefits of Gmail (spam filter, storage, Google Docs, Google Calendar, etc) and you can probably get the user name you wanted but couldn't get elsewhere! Oh, and did I say it's FREE with your account? (up to three free accounts - more for a small fee)

Well, if you consider 24 months "long term", then yeah! But you know, it's not easy bringing Internet out to these remote areas, or somebody would have done it a long time ago. We don't think 24 months is a long time in exchange.

It depends. If you qualify for and subscribe to our 3MB service, it should work great. If you qualify for our 3MB service, and only subscribe to the 1MB plan, it "will probably" work. If you qualify for only our 1MB service, it will probably not work and don't complain to us if you try it. (For those who qualify only for our 1MB plan, we need to utilize different technology to make the connection, and it's just not Internet phone friendly). We will, however, let you in on a little secret now. New Era Broadband will be offering Internet Phone (VoIP) soon to our 3MB customers. And it will be a smokin' hot deal! Stay tuned!

If you were a New Era Broadband customer prior to December 15, 2011, and your plan is the Value Connect (256 kbps down @ $24.99/mo) plan you are free to change to one of the new plans, but you do not have to. If you were a Plus+ Connect (512 kbps down @ $39.95/mo) or a Choice Connect (768 kbps down @ $49.99/mo), customer, you may change to the New Era Cruiser (1MB @ $34.95/mo.) at any time. If you are currently a Pro Connect (1.5 MB @ $59.99/mo) and wish to switch to the New Era Cruiser (1 MB @ $34.95/mo) plan, you can do so at any time. Just call our toll free customer support number at (866) 937-9991 between 9am and 4pm weekdays, and well make the change for you at no cost. Even if you do not call, we will be contacting you and explaining the new plans and offering you the opportunity to change. For the Plus+ Connect, Choice Connect and Pro Connect customers, we will be making an adjustment in your billing during the coming months, to reflect the changes make in our plans, beginning December 15, 2011. Don't worry, it will work in your favor, and money will be coming back to you! If you were a New Era Broadband customer prior to December 15, 2011, and desire the new Turbo 3MB service, we will have to determine if we can provide you with that service, and if we can, then we'll schedule an equipment change. We appreciate your patience during this transition time.

A Standard installation means we'll include all hardware and labor to mount your equipment no more than 15 feet off the ground, we can reach your desired entry into your home with 50 feet or less of network wire, and we'll come through no more than one wall.

A non-standard installation is one where the entry into the home requires more than 50 feet of network wire, and/or you want us to go through more than one wall, and/or you want us to take the wire through a crawl space or through a basement, and/or the exterior equipment needs to be mounted more than 15 feet off the ground, and/or other "special" circumstances exist. Your installer will give you a solid price for a non-standard install BEFORE work begins.

• The installers will check to see where on the outside of your residence or place of business is the best location to place the Subscriber Module (Radio).
  
• They will need to see where your computer or wireless router is located, and determine how to run the network wire to that location.
  
• Once the equipment is installed, they will configure your Internet connection using their own computer.
  
• The technician will then attach the connection to your computer or router.
  
• The 24 month agreement will be explained and you will be asked to sign.
  
• Your online account portal and your email (if you choose to have a "name@mynewera.net" email address) will be demonstrated and icon links placed on your desktop.
  

Note: The installer is not prepared to configure your home network or make repairs to your computer or equipment to get the connection to work. New Era Broadband offers toll free technical support to assist with these matters. The installer will demonstrate that our connection is working before he leaves.

Also Note: Scheduled install times are approximated. Our installers never know for sure what they will get into or how long an install will take. So they may be a bit later than expected heading over to your install. Sometimes, the previous install may be so challenging that they have to reschedule your install. But we really work hard to keep this type of thing to a minimum.

Generally, weather does not affect your Internet service with New Era Broadband. Weather can, however, affect our ability to perform an installation on the day you are scheduled. For the safety of our installers, we will not attempt to perform an installation in rainy or icy weather, as climbing on ladders can be too dangerous. Besides, you would not want us tracking mud through your home anyway, would you?

What choices must you make? Well, not very many. If you are eligible for the 2.4GHz radio service, you will need to decide if you want the Flex (1MB service @ $34.99/mo) or the Turbo (3MB service @ $59.99/mo). If you are eligible for the 900MHz service, you have no decision to make here, as the 1MB Cruiser service ($34.99/mo) is the only choice. Regardless of service, you will need to decide if you want to keep or waive the $4.99/mo insurance on the equipment. You will need to decide if you want a "mynewera.net" email address (up to three are free). If you do, you'll need to decide what email name you want. You will also need to decide if you want to pay the $199.99 installation fee all at once or pay $49.99 per month for your first four months of service.