Support Services

Always a human . . . right here in Ohio!

Get Personal Customer Support - never a machine and never off shore! We provide professional customer and technical support during business hours.

Customer Support 9am-5pm

Receive courteous personal Customer Support during our regular business hours (9am - 5pm weekdays excluding holidays). When we're not available, our friendly answering service will be happy to take your calls!

Toll Free: (866) 937-9991 (24/7)

Technical Support 9am-9pm

Receive professional Technical Support between the hours of 9am and 9pm 7 days a week! If you are having trouble with your New Era Broadband connection, our professional staff will assist you!

Toll Free: (866) 441-0003