Support Services

Always a human . . . right here in Ohio!

Get Personal Customer Support - never a machine and never off shore! We provide professional customer and technical support during business hours.

Customer Support 9am-3pm

Receive courteous personal Customer Support during our regular business hours (9am - 3pm weekdays excluding holidays). When we're not available, our friendly answering service will be happy to take your calls!

Toll Free: (866) 937-9991 (24/7)

Technical Support:

Our Technical Support Phone Line is monitored 24/7. If you are having trouble with your New Era Broadband connection, our professional staff will assist you as quickly as possible. Late evening and weekend calls will be responded to the next business day! If it is an emergency, explain in your messages and we'll get back with you as soon as possible.

Toll Free: (866) 441-0003 (24/7)